This was a fun shop to look around in. The name is right. Some quirky gifts in there. Range of brands and styles. Service was kind and helpful and not overbearing.
My experience of this shop is terrible, very shocking!.I bought a tea pot with candle warmer that cost me over $60.Ive never owned one before so I didnt know that there were different sized warmers to fit each individual tea pot. Neither, it turns out, did the shop assistant who sold me the incorrect sized warmer for my teapot. After getting home (from Kiama to Sydney CBD, as I was holidaying at the time) and trying the warmer set, I saw that the candle in the tea warmer wasnt staying alight. After ringing the shop, I was informed that the warmer was to small for the tea pot, so air could go though to keep the candle burning.After chatting with the shop over text message, I agreed to return the warmer via post at my own cost, under the impression that they would return the larger warmer to suit my teapot. After weeks and weeks of back and forth text messages over whos fault it is, I still have not received the warmer, and am out of pocket for an incomplete set, and the return postage of the warmer itself. I purchased the item in the beginning of September 2017. Its now mid April 2018 and Ive not had the warmer, or any contact from the shop. Very upset about the whole thing, as I did enjoy the shop when I was there.
Goods were very quirky and unique.Staff were very friendly seemed very eager to help. I was approached a couple of minutes after I walked in to check if I needed help finding anything which is always appreciated. The store was clean and well laid out. They had some great sales when I was there.
Really disappointed that a shop with some lovely offerings has such a poor attitude to customer service - particularly important to display in a tourist town in peak season! Specifically, I put two items on 'hold' 4pm yesterday. Today, arrived in good faith to make my purchase. To my surprise they'd both been returned to stock and one sold in the process. I enqire (to the same salesperson I put items on hold with) who blithely states that she "thought I wasn't coming back". Well I did - but never again.
Fantastic shop with a lovely owner that was so welcoming and helpful. The quality and range of quirky, beautiful items on sale have to be seen. Could've bought the whole shop!
Quirky Cow Gifts is an Australian Book Store based in Kiama, New South Wales. Quirky Cow Gifts is located at 84 Terralong St, Kiama NSW 2533, Australia.
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